STREAMWHALE

A virtual assets exchange is a platform that allows users to buy, sell, and trade digital assets such as cryptocurrencies. Users can exchange one type of digital asset for another or for fiat currencies like USD, EUR, etc.

To create an account, click on the 'Sign Up' button on our homepage. You will need to provide your email address, create a password, and complete the identity verification process as per our KYC requirements.

Our exchange supports a wide range of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Solana (SOL), USDT (adicionar).

Security is our top priority. We use advanced encryption methods, two-factor authentication (2FA), and cold storage for the majority of our funds to ensure your assets are safe.

If you notice any unauthorized activity, please contact our support team immediately and change your account password. Enable 2FA if you haven't already.

Identity verification is required to comply with anti-money laundering (AML) and know your customer (KYC) regulations. This helps us ensure a safe and compliant trading environment.

Typically, you will need to provide a government-issued ID (passport, driver’s license, or national ID card) and a proof of address (utility bill, bank statement, etc.). All the information will be required when you start the onboarding process with Streamwhale.

To deposit funds, navigate to the 'Deposit' section in your account dashboard, select the deposit method, and follow the provided instructions. You can deposit both cryptocurrencies and Euros.

Cryptocurrency deposits and withdrawals usually take between a few minutes to a few hours, depending on the network traffic. Euro deposits and withdrawals may take 1-3 business days to process.

To place a trade, go to the 'Buy Crypto' section, select the trading pair you wish to trade, and enter the amount you want to buy or sell. Confirm the details and click on 'Place Order.'

Our exchange charges a small fee for each transaction. The fee structure is available on our 'Pricing' page.

You can contact our customer support team via the 'Contact Us' page on our website, or by sending an email to help@streamwhale.io.

Yes, our exchange complies with all relevant regulations and operates under the supervision of Bank of Portugal to ensure a safe and compliant trading environment.

Tax regulations vary by country. We recommend consulting with a tax advisor to understand the tax implications of your trading activities.

Yes, our platform is accessible via a web browser on mobile devices.